How shipping works

There is no delivery charge on any order, to any country we serve, and no minimum spend to reach first. The price on the item or country page is the whole of what you pay: no line is added at the end of the order form and none on the doorstep.

We deliver to thirteen countries: Poland, Romania, Hungary, Czechia, Slovakia, Slovenia, Croatia, Bulgaria, Portugal, Spain, Lithuania, Latvia and Greece.

Each country has its own pages in its own language, with the price in local money. We do not ship anywhere else.

From the order to the front door:

1. 1The order is received. You see the thank-you page straight away.
2. 2We call you, usually within one working day, to go through the item, the address and the amount.
3. 3Handling takes 1 to 2 working days from the confirmation call, after which the parcel is handed to the carrier.
4. 4The carrier takes 3 to 7 working days, depending on the country.

These are estimates drawn from how the routes normally run, not guaranteed dates. A parcel that has not arrived 10 working days after the confirmation call is treated as late: tell us and we open a trace.

The courier or postal operator of your country. It is chosen per country, and we tell you which one on the confirmation call, or whenever you ask.

The tracking details come from us: on the call that confirms your order, or whenever you ask. The full explanation, and what to write to us, is on track your order.

You pay the courier in cash and the parcel is yours. The amount is the price of the goods and nothing else, and it was read back to you on the confirmation call. Look at the parcel before you pay: a parcel that is obviously damaged can be refused at the door at no cost to you. How paying works is on payment methods.

If nothing has arrived 10 working days after the confirmation call, write to enquiries@torquecorner.com: we trace the parcel and, if it cannot be found, send a replacement or refund you, whichever you prefer. If it arrives damaged or wrong, tell us within 48 hours if you can, with photos; the steps are on returns and refunds.

Outside the EU and the UK, import duty or local taxes may be charged on arrival; they are set by the destination country and are payable by whoever receives the parcel.